Question 1

What is the attendance and make-up lesson policy?

Accepted Answer

Arrive 10 minutes early to avoid losing lesson time.

24-hour notice is required to earn a make-up credit (one pending credit allowed at a time). Credits expire after 14 days and can’t be rescheduled once booked. Late notice (including same-day illness) does not qualify for a credit, but virtual attendance is encouraged if you're able.

Question 2

Can I take music lessons during the summer?

Accepted Answer

Absolutely! We offer lessons all year, including summer. It's a great time to focus on your music with fewer distractions. Just let your teacher know your vacation plans, and we'll work around them!

Question 3

Can I switch teachers or instruments?

Accepted Answer

Yes, with at least 21 days’ notice prior to the next billing cycle.

Question 4

What if my teacher cancels?

Accepted Answer

A substitute teacher will be arranged or a make-up credit issued (these credits don’t expire until membership ends). Regular cancellation rules still apply with subs.

Question 5

Are materials and instruments included?

Accepted Answer

No. Books, materials, and instruments are additional and not provided by Freeway Music. Your teacher can help guide purchases.

Question 6

How do I cancel my membership?

Accepted Answer

Complete the online cancellation form (https://forms.gle/2sYYshi6GYEq3BpS7)by the 7th of the month for it to take effect at month-end. Missed this deadline? The following month will be your final month of lessons and billing. Cancellation ends your access to recitals, events, and unused make-up credits.

Frequently Asked Questions

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