Frequently Asked Questions

Arrive 10 minutes early to avoid losing lesson time. 24-hour notice is required to earn a make-up credit (one pending credit allowed at a time). Credits expire after 14 days and can’t be rescheduled once booked. Late notice (including same-day illness) does not qualify for a credit, but virtual attendance is encouraged if you're able.

Yes. We are open for lessons year-round, and our teachers find that summer lessons are a great time for student growth due to less overall distraction and activities vying for your time. We can be flexible around your summer vacation schedule. Please work with your teacher in advance to discuss when you will be out of town, and they will do their best to accommodate you.

Yes, with at least 21 days’ notice prior to the next billing cycle.

A substitute teacher will be arranged or a make-up credit issued (these credits don’t expire until membership ends). Regular cancellation rules still apply with subs.

No. Books, materials, and instruments are additional and not provided by Freeway Music. Your teacher can help guide purchases.

Complete the online cancellation form by the 7th of the month for it to take effect at month-end. Missed this deadline? The following month will be your final month of lessons and billing. Cancellation ends your access to recitals, events, and unused make-up credits.