Frequently Asked Questions

Arrive 10 minutes early to avoid losing lesson time. 24-hour notice is required to earn a make-up credit (one pending credit allowed at a time). Credits expire after 14 days and can’t be rescheduled once booked. Late notice (including same-day illness) does not qualify for a credit, but virtual attendance is encouraged if you're able.

Absolutely! We offer lessons all year, including summer. It's a great time to focus on your music with fewer distractions. Just let your teacher know your vacation plans, and we'll work around them!

Yes, with at least 21 days’ notice prior to the next billing cycle.

A substitute teacher will be arranged or a make-up credit issued (these credits don’t expire until membership ends). Regular cancellation rules still apply with subs.

No. Books, materials, and instruments are additional and not provided by Freeway Music. Your teacher can help guide purchases.

Complete the online cancellation form (https://forms.gle/2sYYshi6GYEq3BpS7)by the 7th of the month for it to take effect at month-end. Missed this deadline? The following month will be your final month of lessons and billing. Cancellation ends your access to recitals, events, and unused make-up credits.